Create comprehensive customer databases
Customer relationship management is an amalgamation of organizational strategy, business processes and technology, all focused on providing better customer service. Conventionally, this was done with software that automates and integrates your customer-facing activities: sales, marketing, and customer service. Our best-in-class CRM software system goes beyond the basic functionality of providing additional tools for customer analytics, personalization, e-commerce, social media, collaboration, and more to drive omnichannel customer engagement. SimpleRetail centralizes and stores massive volumes of customer and prospect data – from contact history to social media activity – and makes it available in real time. This data can be analyzed and leveraged to improve sales, marketing, customer service and digital engagement.