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Consumer Experience Solution

CONSUMER

Market dynamics and the external environment have caused an ongoing flux in what consumers need. The quality of the consumer experience you can deliver across eCommerce and digital retail has emerged as a key differentiator. Features like touchless shopping, curbside delivery, and deliver-to-home are in high demand, as consumers seek a seamless hassle-free shopping experience.

Chris Couch

“We at Applexus developed SimpleRetail as a unified retail platform that would bridge the gap between brick and mortar stores and digital retail for our clients in the consumer goods, fashion, and retail segments. The COVID-19 pandemic underlined the need for such a technology solution to give customers the sense of security they seek without compromising on the joy that a shopping experience can spark”
- Chris Couch, Vice President and General Manager, Applexus

Curbside Pickup

Curbside Pickup
Pickup Scheduling
Pickup Scheduling
Pickup Location Coordination
Pickup Location Coordination
Product Substitutions
Product Substitutions

Home Delivery

Deliver at Home
Delivery Scheduling
Delivery Scheduling
Repeat Orders/Subscriptions
Repeat Orders/Subscriptions
Realtime Delivery Tracking
Realtime Delivery Tracking
Product Substitutions
Product Substitutions

In Store self service

In Store self service
Self Checkout/Touchless shopping
Self Checkout/Touchless shopping
Aisle Locator
Aisle Locator
Smart Product Identification
Smart Product Identification
Click-for-Assistance
Click-for-Assistance
Consumer Experience

Our Competitor Pricing Analysis Solution helped a leading home improvement retailer get their pricing strategy on-point vis-a-vis competition. Their team also implemented our Retail Return To Vendor and Custom Order Management solutions to facilitate a smooth shopping experience for end consumers.

Key Features

Hassle-free Omnichannel Shopping Experience
Hassle-free Omnichannel Shopping Experience

Offers enhanced convenience with a range of options - touchless shopping in-store, curbside pickup, doorstep/home delivery, buy online and pickup in store ( BOPIS ). From Customer Enrollment to the option of having Custom Orders and making Smart Payments/Receipts or even the Returns and Refunds feature, we make it easier every step of the way.

Personalized Shopping
Personalized Shopping

Provides consumers with a customized retail experience with the option to build a Shopping List and Wishlist, Intelligent Product Search, Product Recommendations, and Customer Collaboration. Drives cross-sell and up-sell opportunities and enables more accurate product swap recommendations. Improves uptake with Personalized Promotions, Coupons & Vouchers, and ensures that no customer leaves empty-handed.

Empowers Consumers to Design the Shopping Experience They Seek
Empowers Consumers to Design
the Shopping Experience They Seek

Enables consumers to take charge of key decisions right from where to get the product, to when and how. The Ratings and Reviews feature allows consumers to make informed decisions on their purchases.

Drives Consumer Loyalty
Drives Consumer Loyalty

Extensive data on consumer behavior, shopping patterns and past history enables a personalized shopping experience which leads to sales growth and higher brand equity.

Human but Not Face-to-face
Human but Not Face-to-face

Allows for human intervention when needed via Customer Collaboration, Click for Assistance.

Improved Store Experience for Consumers
Improved Store Experience for Consumers

Makes each customer visit to the store more efficient by leveraging automation & AI, with Aisle Locator and Social Distancing features as well as Real-Time Inventory & Endless Aisle.

Voice Integration
Voice Integration

With voice integration, all features are made available to the consumer using the voice function.

Testimonial

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